Saving Time. Saving Lives. For Over A Decade.
What does LaaSer Critical Communications do?
LaaSer works out where a 911 caller actually is at the moment the call is placed, sends the call to the correct 911 center, and gives the call taker accurate location and supporting data. It also uses AI to triage routine calls, transcribe audio live and translate between languages.
Put plainly: we make 911 work the way people already think it does. The public believes responders automatically know where they are, who they are, and even what is wrong. Closing the gap between that expectation and reality is the whole of our work.
Why can't 911 always find a mobile caller?
A mobile 911 call is routed on the cell site it reaches, not on the caller. The location delivered to the call taker can be an estimate covering a wide area, and the caller is often the only one who knows exactly where they are. When they cannot say, seconds are lost.
About 240 million calls are made to 911 in the United States each year, and in many areas 80 percent or more come from wireless devices, according to the National Emergency Number Association. National newsrooms have reported this same failure repeatedly.
Why Teams Trust LaaSer
A decade of patented work behind a platform that has to be right the first time.
10+ Years of Innovation
Delivering emergency location and call routing since well before it became standard practice.
8 U.S. Utility Patents
Issued patents covering location determination, emergency routing and data delivery.
100% Cloud-Native
Geo-redundant scale and public safety grade uptime. No hardware to install, no software to update.What LaaSer Provides
Three areas, one cloud-native platform.
Public Safety
Patented routing of emergency requests, with location and additional data for mobile, IoT, panic buttons and more. More about Public Safety
Enterprise Safety
Critical incident management, response plans, workflow and checklist management, asset tracking, and coordination with first responders. More about Enterprise Safety
High-Confidence Location
Not just accurate. Confident. Built for the cases where good enough isn't good enough. More about High-Confidence LocationHow does LaaSer get location to a 911 center?
The platform determines the caller location at the same instant the call to 911 is made. That location decides which 911 center receives the call, and it is already on the operator screen when they answer. Everything runs as cloud software, so nothing is installed at the center.
Intelligent Routing
The platform fixes the caller location at the moment the call is made, so it reaches the right 911 center and the operator sees the location the instant they answer. More about Intelligent Routing
Additional Data
Integrates with PSAP systems to add data an ALI feed cannot carry, such as speed and direction of travel, temperature and barometric pressure. More about Additional Data
AI Call Handling
Automatic triage of non-emergency calls, live transcription, risk-phrase detection and on-the-fly translation. More about AI Call HandlingFrequently Asked Questions
What does LaaSer Critical Communications do?
LaaSer determines where a 911 caller actually is at the moment the call is placed, routes that call to the correct 911 center, and hands the call taker accurate location and supporting data. It also applies AI to triage non-emergency calls, transcribe live audio and translate between languages.
Why doesn't 911 already know where I am?
Most people assume 911 sees their exact address automatically. In practice a mobile call is routed on the cell tower it reaches, and the location passed to the call taker can be an estimate covering a wide area. LaaSer determines the precise location at the same moment the call is made, before the operator answers.
What is high-confidence location?
High-confidence location means the system is not only accurate but able to indicate how certain it is. LaaSer built it for cases where a close estimate isn't good enough, such as a multi-storey building, a large campus, or a caller who can't speak.
Do 911 centers need new hardware to use LaaSer?
No. LaaSer is a 100 percent cloud-native SaaS platform. There's no hardware to rack and no software to install or update. It is delivered with geo-redundant scale and public safety grade uptime.
Can LaaSer reduce the load on 911 call takers?
Yes. The Virtual Non-Emergency Agent handles routine, non-emergency calls automatically so telecommunicators stay free for life-threatening incidents. Real-time transcription, risk-phrase detection and smart prompts support the calls a human does take.
Does LaaSer work for callers who don't speak English?
Yes. On-the-fly translation and transcripts let a call taker and a caller understand each other during an emergency, without waiting for a third-party interpreter to join the call.
Is LaaSer only for 911 centers?
No. Alongside public safety, LaaSer supports enterprise safety: critical incident management, emergency response plans, workflow and checklist management, asset tracking, and coordination between private teams and public first responders.
How do I see LaaSer working?
Call 1-888-859-0911 or send a message through the contact page and ask for a demonstration. Tell us whether you are a 911 center, a carrier, a campus or an enterprise, and the conversation starts from there.
Talk To Us
Tell us what you are responsible for, a 911 center, a carrier, a campus or an enterprise, and we will show you what changes when the location is right the first time.